Venue Information & Services

Business Services

ICC Sydney Customer Service Desks are located at the ground level of the convention centre and Level 2 of both the theatre and the exhibition centre. Customer service staff assist delegates and visitors with information on in-house events and services, local attractions, dining experiences, arts and cultural attractions, shopping and transportation. Operating hours are based on event requirements.

Emergency Evacuation Procedures

All Emergency services need to be coordinated through the Event security to ensure that the emergency vehicles are given the correct information. All security staff are qualified in First Aid procedures. For any first aid requirements please visit security on the show floor or go to the Organiser’s office where security can be contacted.

In the event of an emergency, one of two alarms may sound:

  • Alert alarm – “Beep! Beep! Beep!” This is a warning alarm to notify everyone of a possible emergency. If it sounds, please stand by for further instructions.
  • Evacuation alarm – “Whoop! Whoop!” This alarm means all occupants must evacuate. When it sounds, wardens will direct everyone to leave via the nearest exits quickly but calmly, and assemble at the nearest evacuation point where they are to remain until ICC Sydney staff advise that it is safe to return. Download the Evacuation Assembly points map and or view the ICC Safety & Security & Safety video.

Fire Regulations

Any materials used for construction of your stand or display must conform to the following minimum standards:

  • Non-combustible and inherently non-flammable material
  • Durable, flame-proof fabric
  • Self-extinguishing plastic
  • Plywood, hardwood or fibre-board rendered flame-resistant by a process of impregnation acceptable to the Authorities
  • The storage of any flammable liquids or fuel within the Exhibition is not permitted.

Fire extinguishers and/or fire fighting equipment must at all times be visible and accessible, and must not be removed from its correct location.

Motor vehicles or other mechanical appliances displayed within the exhibition venue must have a Maximum five litres of fuel (no need to clear fuel from fuel line and engine), their batteries must be disconnected and a drip tray placed under the sump. Areas of the ICC Sydney may require a 3m gap between vehicles. Please be specific with vehicle location. A spare set of keys must be handed to the ICC Sydney and they will be returned at the conclusion of the show. It is the responsibility of the exhibitor to provide a fire extinguisher with any vehicle in the hall and it must be visible on the stand at all times during show open hours.

Should construction of stands or exhibits create a potential smoke-locked area or create an area not serviceable by the existing sprinkler systems, the management of the exhibition venue, may require the smoke detection, emergency lighting, and exit lighting systems to be extended to cover the stand or exhibit areas.

Please notify the Operation Manager if you intend on bringing a vehicle, utilising a naked flame, doing hot work, cooking, or utilising LPG Gas for more information about requirements.

ICC Sydney requires temporary structures built for exhibitions or events to comply with relevant legislation,and are constructed with utmost concern for the safety of the public, employees and contractors.

Due to fire engineering restrictions, the maximum permissible stand height is five (5) metres in the exhibition halls.

Floor Load Weight Limits

When moving and positioning heavy items within the venue, it is important to consider the floor loading of the area and the path available to that area. The Exhibition Centre halls have a floor loading capacity of 20kpa (2000kg/sqm).

Factors to be considered by any person working in any area of the venue include:

  • Weight of the item
  • Dimensions of the item
  • How it will be transported within the Centre
  • Weight of any handling device (e.g. forklift)

If unsure about floor loading capacity for the intended use, please advise the Operations Manager before the event, as there may be considerations such as surrounding heavy exhibits that affect the floor loading calculations.


Raised flooring can help to differentiate your stand and hide cables. However it presents safety issues and you must ensure that your stand-builder complies with the Building Code of Australia.

The following is a summary of additional requirements, which must be met by designers and builders to ensure adequate access, mobility and to reduce the likelihood of slip and trip incidents:

  • All raised floor sections or ramped edges are to be free of sharp or dangerous edges and anything that poses a trip hazard.
  • Edges of thin decorative flooring such as carpet, vinyl, matting, wood or the like, are to be taped down or firmly secured.
  • Flooring such as bark, pebbles,soil, railway sleepers and other loose materials are to be steady under foot and not cause a trip hazard. Regulations apply to the installation and removal of these materials from the venue floor.

Raised Floors under 115 mm in Height

  • All raised floors with a height of less than 115 mm must have a clearly distinguishable ramped edge installed
  • Ramped edging with a gradient no less than 1:3 is acceptable to prevent a trip hazard on standard 32 mm high raised floors; however please note that a 1:3 ramped edge does not constitute a disabled access ramp (see Disabled Access below)
  • For raised floors above 32 mm and below 115 mm it is recommended that the gradient of the ramped edging is decreased to 1:8

Raised Floors over 115 mm in Height

  • Where the flooring height exceeds 115mm, a step and/or series of steps should be constructed as per NCC requirements. When a step is installed, an approved stair-nosing must also be installed, as per NCC requirements for steps in public places.
  • Where two (2) or more steps (risers) are provided, a handrail is to be provided to at least one side of the steps, as per NCC.

Height Restrictions

Stands must not exceed 2.5m in height without permission of the Organisers.  Where permission is given for perimeter walls above this height, then the wall must be solid and dressed on both sides to the satisfaction of adjoining exhibitors.

Please note that due to fire engineering restrictions, the maximum permissible stand height is five metres in the lower exhibition halls.

All space only exhibitors should contact the Operations Manager if you have any queries.

Helium Balloons

Helium balloons are only permitted as fixed features of a stand or exhibit. Exhibitors must obtain written approval from the venue for the use of helium. The exhibitor will be charged for the removal of any balloons remaining in the halls and for any Fire Brigade call-out costs associated with false alarm calls that are caused by balloons or other exhibition related items tripping the smoke alarm beams.

Please contact the Operations Manager prior to the show if you plan to use helium balloons as part of your display.

Noise Restrictions

The maximum permissible total sound level in any area of the show is 82dB (slow), measurable at a distance of three (3)metres from the source of the sound using a directional decibel meter.

Exhibitors showing films or creating excessive noise or using audio visual aids which disturb adjacent exhibitors may be asked to cease such activities in the interest of the overall exhibition. Excessive noise as deemed by the Organisers to cause a disturbance is not permitted. The Organiser shall be regarded as the sole arbiter in the case of dispute and the Exhibitors shall follow the directions of the Organiser in order to resolve any such dispute.

Vehicles on Display

An exhibitor who is planning to include a vehicle on their stand must notify the Organisers their intentions no later than 28 days prior to commencement of the exhibition. Exhibitors will then be given a specific arrival and departure time to move the vehicle on and off the stand.

The Organisers require details of the delivery together with details of the dimensions and weight of the vehicle. Upon arrival a set of keys must be supplied to the Organisers Office for the duration of the event.

The following conditions apply:

  • Drip tray to be placed underneath vehicle.
  • Maximum five litres of fuel (no need to clear fuel from fuel line and engine).
  • Areas of the ICC Sydney may require a 3m gap between vehicles. Please be specific with vehicle location.

Please refer to the ICC website for information regarding the use of of LPG powered motor vehicles.

Log onto the AWRE portal, complete and submit the Demonstrations, Vehicle and or Machinery Display Requirements order form.

Venue Floorplan

Level 1 , Halls 1 & 2

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